Shipping policy

Effective date: September 6, 2026

Order Processing

Orders are normally processed within 1–2 business days after payment confirmation, excluding weekends and holidays. You will receive an email when your order ships, including tracking information when available. Processing time is separate from transit time.

United States Shipping

We offer free standard shipping on products shipped within the United States. Standard deliveries are estimated to arrive 5–10 business days after the order ships. Delivery estimates are not guarantees and may vary based on destination, product availability, carrier conditions, weather, or other circumstances beyond our reasonable control.

International Shipping

International shipping availability, charges, and estimated delivery times are shown at checkout when available. The recipient is responsible for import duties, taxes, brokerage charges, and customs fees unless checkout states otherwise. Customs processing may delay delivery.

Local Pickup

Approved pickup orders may be collected at 2520 Merced Avenue, South El Monte, CA 91733, Monday through Friday from 10:00 a.m. to 5:00 p.m. Please wait for our “ready for pickup” email before arriving and bring your order confirmation and valid identification.

Tracking and Address Accuracy

Please verify the shipping address before placing an order. Contact us promptly if you discover an error. We cannot guarantee that an address can be changed after fulfillment begins. Use the tracking link in your shipping confirmation to follow the package.

Delays or Inability to Ship

If we cannot ship within the time stated at checkout or, when no time is stated, within the period required by applicable law, we will notify you and provide a revised shipment date when possible. You may accept the delay or cancel the affected order for a prompt refund as required by law.

Lost, Stolen, Damaged, or Incorrect Shipments

If tracking does not update, a package appears lost, or an item arrives damaged or incorrect, email usaiphoenix@gmail.com as soon as possible with your order number and relevant details. If a carrier marks a package delivered but it is missing, first check the delivery location, household members, neighbors, and carrier notices, then contact us so we can help investigate. Claims remain subject to carrier procedures and applicable law.

Contact

For shipping questions, email usaiphoenix@gmail.com or call (626) 279-6899.