Refund policy

Last updated: September 6, 2026

We offer a 30-day return period beginning on the date your item is delivered.

Eligibility

To be eligible for a return, the item must be unused, in the same condition in which you received it, with all original accessories, manuals, tags, and packaging. A receipt or other proof of purchase is required.

To request a return, email usaiphoenix@gmail.com before sending the item. Approved returns must be sent to:

Iphoenix Technology Corp
2520 Merced Avenue
South El Monte, CA 91733
United States

Items sent without prior authorization may not be accepted.

Return Shipping

For returns based on preference, compatibility, or another reason not caused by iPhoenix, the customer is responsible for return shipping and for using a trackable service. If an item arrives defective, damaged, or different from what was ordered, contact us promptly. When we confirm an iPhoenix error or covered defect, we will provide appropriate return instructions and cover reasonable return shipping.

We do not charge a restocking fee for an eligible return. Original shipping charges, expedited shipping charges, duties, and taxes are not refundable unless required by law or the return resulted from our error.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us as soon as possible if it is defective, damaged, or incorrect. Include your order number and, when useful, photos or video that help us evaluate the issue. We will work with you on a replacement, repair, or refund as appropriate.

Non-Returnable Items

Gift cards, downloadable products, and products marked final sale cannot be returned except where required by law. Products that have been materially altered, abused, damaged after delivery, or returned with missing parts may be refused. Contact us before purchasing if you have questions about a product's eligibility.

Exchanges

To exchange an eligible item, request a return and place a separate order after the return is approved. If the exchange is needed because we sent a damaged, defective, or incorrect item, contact us so we can provide specific instructions.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed after we approved your refund, email usaiphoenix@gmail.com.

This policy does not limit any non-waivable rights available under applicable law.